Terms & Conditions

Here at ACTIVISTS TOOLBOX, we believe in bringing you the latest technology for privacy and making it affordable for everyone.

We believe in honest customer service and efficient purchase and delivery processes; we aim to ensure that in choosing ACTIVISTS TOOLBOX you will receive a positive all-round purchase experience and, on the occasions, that something may go wrong, we feel our support and experience will be sufficient to resolve issues with minimal inconvenience.

Our Contact Details

Email us here: hello@activiststoolbox.com

ACTIVISTS TOOLBOX will deal with your inquiries most effectively through email. This allows ACTIVISTS TOOLBOX to document all correspondence and should be your first point of contact.

The ACTIVISTS TOOLBOX team operates 5 days a week (Mon-Friday) from 9 am – 5 pm GMT, Except Public Holidays & Bank Holidays.

The following information is an agreement applicable to all customers of activiststoolbox.com between those who obtain services and products sold upon activiststoolbox.com. Terms and Conditions will be applicable to all whom visit activiststoolbox.com and/or make a valid purchase upon the website.

Your information will be stored and used in an appropriate manner in accordance with the Data Protection Act 1998.

1. ACTIVISTS TOOLBOX CONTRACT OF SALE

The Contract of Sale is formed between ACTIVISTS TOOLBOX and You (The Customer) upon completing and submitting the electronic order form through our website or any orders placed manually using invoices deliverable via electronic mail, you will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from ACTIVISTS TOOLBOX. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail. On some occasions it may be the case that completion is when the goods you ordered are dispatched, whichever scenario happens first.

If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be initiated immediately. Any goods upon the same order which we have not confirmed in the dispatch confirmation email that has not been despatched to you do not form part of the binding contract between you and ACTIVISTS TOOLBOX.

1.2 Age-Related Sales

All orders placed by those under 18 years of age must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. We also require the cardholder to be available in order to give information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the aforementioned terms are upheld.

1.3 Unauthorised Sales

ACTIVISTS TOOLBOX will endeavour to process all orders efficiently and effectively. Should we believe an order has been placed without the cardholder/account holder’s permission then the order will be temporarily held pending clarification of this information – see point 2.1 for further information. In the event an order is confirmed fraudulent the payment provider will be contacted and the contract of sale voided.

1.4 PLACING AN ORDER WITH ACTIVISTS TOOLBOX – PURCHASE FULFILLMENT

All sales will be commenced directly through the activiststoolbox.com website. activiststoolbox.com is the only valid location where authorised sales by ACTIVISTS TOOLBOX will be commenced and the goods and services provided by ACTIVISTS TOOLBOX will be shown only upon this website.

activiststoolbox.com will advertise products on the aforementioned web page; products will contain an accurate description of the goods being sold as per the manufacturer’s standard specifications; ACTIVISTS TOOLBOX will not be accountable for human error in relation to product information.

All our items are catalogued and noted in our system before they dispatch and all returns of any item should match this information. Any fraudulent returns will be returned to the customer on their own expense.

All products will have a clear and concise indication of stock; ACTIVISTS TOOLBOX reserves the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.

By placing an order with ACTIVISTS TOOLBOX you are indicating that you have read and agreed to the website’s terms and conditions and have the capacity and authorisation to make the said order.

Payments made using the debit/credit card payment method, and any payment methods we add in the future, will be charged in full & immediately, regardless of whether the order is fully or partly fulfilled upon the initial delivery.

2.1 Order Security

ACTIVISTS TOOLBOX will at times request further information* to validate a purchase, this information will be assessed by our team and then destroyed.

ACTIVISTS TOOLBOX is governed by its own discretion and ACTIVISTS TOOLBOX reserves the right to decline an order at any point during the order process.

*Further information will be defined by each individual order and may vary

2.2 Payment Methods

ACTIVISTS TOOLBOX payment methods will be subject to the same order security checks and ACTIVISTS TOOLBOX will withhold the right to take full payment for the goods ordered at any point during the order process.

The available payment methods are as follows:

-Debit Card/ Credit Card (Amex, Visa, Visa Debit, Visa Electron, Maestro, MasterCard)

Payments will be processed in Sterling GBP (£) and the applicable conversation rate is required to be paid by the customer.

2.3 DELIVERY

ACTIVISTS TOOLBOX will always strive to meet your delivery requirements; we use a wide range of respected courier services and can deliver to most locations without any problems.

The courier services we use are as follows –

-Royal Mail – We use Royal Mail services for both UK shipments and International Packages.
-Parcelforce – We use Royal Mail services for both UK shipments and International Packages.
-DHL – This is a budget priority mail service; it is a better value service compared to other delivery options but normally ensures international customers receive packages within 3-5 days after despatching.

All delivery times are stated in working days and do note that in the case of delivery, a working day is classed as any day other than weekends or public holidays.

Any purchase made upon a non-working day will only be processed on the next available working day. For example, a next working day (UK only) delivery order placed on a Saturday would only be processed on the following Monday. Please be aware that due to high demand we sometimes have a 1 to 2 week lead time on all orders. We will endeavour to fulfil your order as fast as possible.

3.1 Delivery address

Items are sent to the stated delivery address provided by the customer on the online order form or over the phone by the customer.

Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order, both online and on the phone. The parcel will be shipped to the delivery address specifically indicated on the form.

3.2 Failed Delivery Attempts

In the event of a failed delivery, depending on the circumstances and the carrier’s policy, the Customer may receive a note of passage (i.e., “calling card”) in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date, if the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing 2 delivery attempts with the exception of Royal Mail packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card, in this case it is the Customer’s responsibility to track his/her orders online with the provided tracking information upon the carrier’s website, in order to view package status information and inform either the courier or ACTIVISTS TOOLBOX customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to ACTIVISTS TOOLBOX where a re-delivery fee will be applicable.

3.3 Late Delivery

At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier and/or ACTIVISTS TOOLBOX and the delay extends too long we would expect the Customer to contact ACTIVISTS TOOLBOX in order to open an inquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing.

Please do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

3.4 Loss of the parcel

Should such a situation arise, ACTIVISTS TOOLBOX is compelled to respect the time-frames set by the carriers in regard to declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. Hence, the Customer is also bound to the same time-frames.

In the event of loss, ACTIVISTS TOOLBOX will send the customer a (P101) Non-Receipt Declaration form, which will be used as part of the investigation process. This form will be a declaration of non-receipt and should further investigation and/or GPS data prove that the item has been delivered successfully to the correct location then this will be used as part of a legal case towards the recipient. This may or may not involve a police investigation and will not be limited to the purchaser of the goods but also the individual/individuals who signed/received the goods at the specified delivery location. Please contact our customer service team to inquire further about this form in the event of any lost goods. Time frames for completion and replacement will vary on a case-to-case basis.

3.5 Receipt of a Parcel

When the items are delivered to the Customer, you will be asked to sign for the goods as an acknowledgement of receipt. If a parcel comes partly or totally damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier.

Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by ACTIVISTS TOOLBOX. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgement of receipt.

Any unclaimed parcel that is returned to ACTIVISTS TOOLBOX can be sent back to the Customer provided that they repay the delivery fees. Should there be any issues with the package relating to contents, missing or otherwise, we would need to be notified within 48 hours of the time of delivery to ensure the legitimacy of this claim, otherwise ACTIVISTS TOOLBOX would be unable to take any further action.

3.6 Exports/Customs

The Customer should check with the local authorities of their country of residence about the entry conditions for the ordered items. It is the Customer’s responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in their respective country.

The Customer should inquire to local authorities on the legalities of importing or using the services and items ordered. Should the customer not accept or reject payment of import taxes or duties then a charge will be applied for the cost of the return delivery and the original delivery of the item, the charges will be removed from the customers refund upon return of the package.

The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.

ACTIVISTS TOOLBOX cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced if the item return undelivered no refund will be issue on postage.

4.1 ACTIVISTS TOOLBOX REFUND AND EXCHANGE POLICY

We hope that you will be happy with any purchase you make from ACTIVISTS TOOLBOX. However, we understand that at times items may not be as expected and should you wish to return an item for exchange, you may do so within the timescales and conditions outlined below.

Please note to have a full refund or exchange is at our customer support discretion and we require full original packaging, otherwise no exchange or refund will be provided.

4.2 ACTIVISTS TOOLBOX Distance Selling Regulations

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for a full refund within 14 Calendar days of receipt. To enable this, we require the item to be returned with a proof of purchase, in unopened condition and in accordance with the ACTIVISTS TOOLBOX returns policy.

If you are returning a product, you must confirm your order number or supply proof of purchase. In some cases we require pictures of the item that are sent before it is returned to us in order to avoid fraudulent returns.

If we are unable to verify your proof of purchase, or if you didn’t provide relevant requested information, we regret that we will be unable to issue a refund, replacement or exchange. All returns must be in original packaging with serial number. Your statutory rights are unaffected.

If you return a used item, or a different item which doesn’t match our security tag (Serial Number etc) we reserve the right to refuse a refund/exchange or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.

For all goods purchased online at activiststoolbox.com and returned (not-faulty) within 14 working days, we would expect all goods to be returned in the same condition as was sent by us and the goods must not have been used.

A refund of all monies received, within 14 days of cancellation of the services will be processed as standard within 14 working days of receiving goods back from Customer.

In the case of unwanted goods, ACTIVISTS TOOLBOX will not cover the cost of the postage fee incurred to return the goods to us, also we will deduct our cost postage & packaging (£10.99) unless delivery was free at the time of order.

ACTIVISTS TOOLBOX currently offers economical delivery (£6.99) service and this would be classed as our basic rate, please note that any difference in cost between this and your original chosen delivery fee will not be returned.

In the case of faulty goods or incorrect goods returned within 14 days, if you choose to have the goods delivered by more expensive means than the cheapest standard delivery option offered/available, you will not receive a refund of the full outbound delivery cost, but only the cost of the standard delivery option which could have been chosen with discretion of our customer support team.

RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure ACTIVISTS TOOLBOX Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the ACTIVISTS TOOLBOX Customer Service Team, in writing, prior to return.

Where goods received are faulty or as described, customers will have different rights which are covered by the Return under warranty policies.

It is our responsibility to supply you with the goods that meet your consumer rights.

This Policy does not affect your legal rights.

4.3 HOW TO RETURN OR EXCHANGE AN ITEM

Should you wish to return an item, please follow one of the methods below:

4.4.1 Contact Our Customer Service Team

The simplest way to arrange a return is to email our Customer Services Team at shop@activiststoolbox.com

4.4.2 Warranty Repair/Replace

This warranty does not apply to any defect in the goods arising from the below:

-Fair Wear & Tear
-Wilful Damage
-Accidental Damage
-Liquid Damage
-Negligence by the Customer or any third party
-Usage otherwise than as recommended by the Manufacturer
-Failure to follow the Manufacturer’s instructions
-Any alteration or repair carried out without the Manufacturers approval.

This warranty or guarantee is in addition to your consumer rights.

All new products sold by ACTIVISTS TOOLBOX (activiststoolbox.com) will have at least a 30 days warranty Cover (unless otherwise stated) which is effective from the purchase date. After 30 days, please check the full details of the term and what is covered will be with the instruction book with your product or on the manufacturers’ website.

4.4.3 ACTIVISTS TOOLBOX Fair Returns Policy

ACTIVISTS TOOLBOX operates a fair returns policy, this allows customers who have a faulty item to have the item returned to us for repair, replacement or in some cases a refund. This policy does not affect nor incorporate the 14 Calendar day distance selling regulations policy.

A Customer whose device is faulty within the warranty period will have the right to have their item returned for repair; ACTIVISTS TOOLBOX requires customers to ensure their return is authorised by our customer service team, this will require the Customer sending an email to our Customer Services team to identify the reason for return and the required action, after 14 days the outcome of this return will then be at the discretion of the Customer service team. After the return has been agreed, a returns reference will be provided and you will be advised on how to return the item to us, all shipping and returns information will be supplied by our Customer Services Team. Any returns that are sent to ACTIVISTS TOOLBOX without the knowledge or authorisation of the customer services team may be rejected.

ACTIVISTS TOOLBOX will not take responsibility for any returned items that were not requested by our returns team or not purchased from ACTIVISTS TOOLBOX.

4.4.4 Returning Goods to ACTIVISTS TOOLBOX after 14 Days (FAULTY)

Here at ACTIVISTS TOOLBOX, we are always sorry to hear of any problems that you may be having with your purchase. If a fault occurs within 14 days of purchase then an exchange would be available, should your product become defective after 30 days then your product may be covered under the manufacturer’s warranty period. In all cases where the product is returned to ACTIVISTS TOOLBOX we would always need to assess and confirm the issue where we decided to replace the item and buyers cover return postage cost.

Should a fault occur within the warranty period (after 30 days) then it would be processed under the manufacturer’s limited warranty terms and the buyer will contact the manufacturer directly and pay for returning the product.

In all cases you may wish to visit the manufacturer’s website or contact them directly, very often they may be able to offer troubleshooting and support for the issue you have with your product and this would result in a much swifter process.

As your point of sale, ACTIVISTS TOOLBOX would always be able to assist in a return to our premises and we will then deal directly with the manufacturer on your behalf within 30 days of the purchase for faulty item.

Please be aware that items returned directly to us will experience a longer turnaround time than by contacting the manufacturer directly and that is why we would advise dealing with the manufacturer initially as you would have the problem resolved far quicker that way.

Within 30 days ACTIVISTS TOOLBOX, providing this is within the warranty period, the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement (In some cases this may be a manufacturer refurbished item) or repaired item will be returned to the consumer.

All returned goods will be dealt with by ACTIVISTS TOOLBOX Customer Services at their discretion and will be dealt with accordingly; ACTIVISTS TOOLBOX will require all contents to be returned and to be in a good to new condition and in original packaging in the event that Replacement has been agreed by a member of ACTIVISTS TOOLBOX Customer Services. This must always be agreed prior to return.

If the item has been returned to ACTIVISTS TOOLBOX directly then a return would be rejected or subject to associated charges should the item show any signs of the following –

Changes to the manufacturer standard settings.
Attempts to tamper with manufacturer fixings or seals or software.
Manufacturer content (Software) has been removed/deleted.
The issues with the device are not covered by the manufacturer’s warranty.
Original Packaging missing where we are unable to find serial numbers to establish it was sold by us.
Buyer refused to provide additional information such as item pictures for identification.

If your return to the manufacturer does not conform to warranty standards and conditions this would be deemed outside of the manufacturer’s warranty, ACTIVISTS TOOLBOX would then be unable to provide the remaining warranty on the product and a chargeable repair and assessment fee may be applicable by the manufacturer and/or ACTIVISTS TOOLBOX for this and future repair work.

This policy does not affect your statutory rights.

4.4.5 Returning Goods to ACTIVISTS TOOLBOX after 14 Days (NON-FAULTY)

Here at ACTIVISTS TOOLBOX, we want to be sure that you are happy with your purchase and whilst we do not ordinarily accept unwanted goods back after 14 days, we may be able to make exceptions in certain circumstances.

Item Price will be refunded only, not the postage at discretion of customer support team.

Please do note that in certain cases this will involve fees being applied for this service.

This policy does not affect your statutory rights.

4.4.6 RETURN CHARGES

In cases where your return is outside of the manufacturer’s warranty terms, a charge may be applicable for the repair and/or the return of the hardware in question. These charges are variable and dependent on the individual manufacturer; the cost will be provided to the customer in a formal manner and will be required to be paid in order to have the faulty item repaired. Should the customer not wish to pay the repair fee there will be both an assessment fee, again determined by the manufacturer, as well as a returns cost; The returns cost will encompass both the cost for the manufacturer to return the item to ACTIVISTS TOOLBOX as well as the value of ACTIVISTS TOOLBOX shipping the item back to the customer.

Upon the provision of a quote for a faulty repair by the manufacturer, the customer will be bound by a 7-day rejection period, should the repair and cost not be agreed within 7 days of the repair quote ACTIVISTS TOOLBOX will ensure the item is returned to the customer with the aforementioned charges being applicable.

Any repairs carried out on the item without the knowledge or authorisation of ACTIVISTS TOOLBOX and the manufacturer will immediately void the warranty you hold upon the product.

In cases where items are returned and no fault is found, there will be a charge for the assessment and the return of the non-faulty item, this charge will be at the discretion of our returns team.

4.5 INTERNATIONAL RETURNS

If in the unlikely event your goods develop a fault please contact shop@activiststoolbox.com. The goods must be returned to ACTIVISTS TOOLBOX within the warranty period at the customer’s cost. We will cover the cost of returning the item to us only if the item is faulty upon receipt by the customer.

NOTE: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed £4.99 (Royal Mail Second Class Recorded Delivery)

4.6 REFUNDS ON RETURNED GOODS

When you return a product, we’ll process your refund as quickly as possible and do our utmost to ensure this is within seven working days of when we receive and verify the item. The item should remain in the same condition as you received or subject to depreciation cost along with delivery cost deduction from the original price you paid. When you return a product that you purchased using a credit card, the same card you used will be credited with the refund.

Should you wish to return an item, please follow one of the methods below:

CONTACTING OUR CUSTOMER SERVICES TEAM

The simplest way to arrange a return is to email our Customer Services team at shop@activiststoolbox.com or via the contact us form.

4.7 RETURNING GOODS TO ACTIVISTS TOOLBOX – Liability of the package will remain with the customer up until the point of inspection, this is after delivery, we suggest all goods sent to ACTIVISTS TOOLBOX are sent using a recorded and insured form of postage; Any loss physical/financial will not be covered by ACTIVISTS TOOLBOX

Items damaged in transit enroute to ACTIVISTS TOOLBOX will be the customer’s responsibility and all claim requirements will be upon the Sender/Customer.

5.1 Fulfilling an Order

ACTIVISTS TOOLBOX will use our selected courier to fulfil any order, any dates given as a result of this delivery will be an approximation and may be subject to change; any problems with the received goods will need to be notified within 48 hours of receipt by the customer.

5.2 Returning Goods

All return agreements must be understood and agreed prior to raising a purchase order, otherwise you will be subject to our standard return details – see point 4.3

Should items be in an unwarranted condition after return, ACTIVISTS TOOLBOX reserves the right charge for the appropriate repair of the item or reject the return or issue partial refunds. All returns will be subject to authorisation by our team and we would require the return to be sent back to ACTIVISTS TOOLBOX using a recorded form of mail.

5.3 Payment of an Order

ACTIVISTS TOOLBOX will require payment with the stated terms (typically in full at the time of order placement) and payment will be made in full for the agreed amount. Ownership of the item(s) will remain with ACTIVISTS TOOLBOX until full delivery and payment have been made, we reserve the right to reclaim the items should the payment not be made as required.

6. LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, we make no warranties, whether expressed or implied in relation to its accuracy.

Images: Product images are for illustrative purposes only and may differ from the actual product.

We reserve the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. ACTIVISTS TOOLBOX has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases, a full refund will be issued.

Matters beyond our reasonable control

If we are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.

When User information is shared with ACTIVISTS TOOLBOX or any of our Subsidiaries, we reserve the right to use your information to enable ACTIVISTS TOOLBOX to obtain and/or provide supplementary information and services, this may be for a number of reasons, for example, but not limited to, Purchase Feedback, Revenue Protection and Assisting with Delivery. Your information will not be sold nor will it be used inappropriately. By using the ACTIVISTS TOOLBOX website, you agree to this data sharing.

Should any of the terms and conditions be deemed to be unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld.

7. ALTERATIONS TO ACTIVISTS TOOLBOX

ACTIVISTS TOOLBOX reserves the right to make any amendments or changes to the terms & conditions of sale, the items represented on our website, policies or any aspect of our service. Customers will be subject to the terms of sale at the point of placing an order only and changes will only be applicable to Customers who purchase after any amendments have been made. The content shown on the ACTIVISTS TOOLBOX website is done so with the permission of the creator and may not be copied or mirrored without the consent of ACTIVISTS TOOLBOX activiststoolbox.com.

Should you have any comments in relation to issues on our website, with our terms and conditions, our service or just a general query then please do not hesitate to contact us.

Email. hello@activiststoolbox.com (9am – 5.00pm GMT) ( Monday-Friday)

ACTIVISTS TOOLBOX operates a fair complaints process and using the experience of our employees and the expertise of our Suppliers and/or Manufacturers we endeavour to resolve all complaints in a fair and prompt manner.

Terms & Conditions

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